1. Equipment consultation
The first step in ordering automation equipment starts with consultation. Customers can contact us via phone, email or online platform to raise preliminary needs and questions. Our professional team will provide detailed information and answer all questions about automation equipment, including equipment videos, equipment functions, applicable scenarios, performance parameters, etc., to help customers establish a clear understanding of the equipment.
2. Plan provision
Based on the specific needs of customers, our technical team will provide customized solutions. Whether it is equipment customization or recommending the most suitable off-the-shelf equipment, we will design an automated production plan that best suits the customer's interests based on the customer's production goals, space layout, budget constraints and other factors. At this stage, customers can communicate closely with our engineers to ensure that every detail of the solution meets their specific needs.
3. Contract signing
After the customer is satisfied with the solution provided, we will issue a formal quotation clarifying key information such as the price, configuration, and delivery date of the equipment. After both parties confirm that it is correct, they sign an order contract and formally establish the cooperative relationship. The signing of the contract marks the entry into the substantive execution stage of the equipment ordering process.
4. Equipment production
For existing models, production can usually be completed and ready for shipment within 7 days; for customized equipment, the production cycle is generally about 2 months (the specific time will vary depending on the equipment customization needs), during which we will maintain contact with customers Communicate to ensure production progress meets expectations.
5. Equipment acceptance
After the equipment is produced, strict quality inspection and performance testing will be carried out to ensure that each piece of equipment meets factory standards. Customers can choose to conduct on-site acceptance at our factory or remotely through videos, pictures, etc. to ensure that the equipment meets the requirements stipulated in the contract.
6. Packaging and delivery
After passing the acceptance inspection, the equipment will be professionally packed to ensure that it is not damaged during transportation. Subsequently, the equipment will be safely delivered to the location designated by the customer through reliable logistics channels.
7. Installation at the factory
After the equipment arrives, our technical team will provide on-site installation services if necessary to ensure that the equipment runs smoothly on the customer's production line. We will conduct final debugging of the equipment to ensure its seamless connection with the production line.
8. Worry-free after-sales service
One-year warranty and lifetime service. Customer's technicians can also receive free training in our factory to learn the operation and maintenance of equipment. At the same time, we provide accommodation arrangements. In addition, no matter whether the equipment encounters any problems during use, our after-sales team will respond quickly and provide professional technical support to ensure the stable operation of the equipment.
From equipment consultation to worry-free after-sales, our company will ensure that the customized ordering process is a systematic and professional service chain. We are committed to providing every customer with comprehensive support from beginning to end, ensuring that the purchase, production, installation and maintenance process of automation equipment is smooth and smooth, helping customers easily improve production efficiency.
